Shipping policy
Shipping Policy
Last updated: May 7, 2026
Thank you for shopping with M2 Creators.
We aim to process and ship all orders as quickly as possible while maintaining the quality and care that goes into our handcrafted and 3D printed products.
Processing Times
Many of our products are made-to-order, hand-finished or custom-produced specifically for each customer.
Because of this, processing times may vary depending on:
• Product type
• Order size
• Customization requirements
• Current production volume
We always do our best to prepare and ship your order as quickly as possible.
Estimated Delivery Times
Netherlands:
• Estimated delivery time: 1–3 business days after shipment
Europe:
• Estimated delivery time: 3–5 business days after shipment
Please note that these delivery times are estimates and may vary depending on:
• DHL or PostNL shipping performance
• Customs processing
• Holidays and peak periods
• Weather conditions
• International shipping delays
Shipping Providers
We currently ship orders using trusted shipping providers such as:
• DHL
• PostNL
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email including tracking information where available.
Custom & Made-to-Order Products
Some products require additional production time due to:
• Hand-finishing
• Painting
• Customization
• Print time requirements
If your order requires additional processing time, we may contact you with an updated estimate.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
M2 Creators is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery at:
Please include:
• Your order number
• Photos of the damaged packaging
• Photos of the damaged item(s)
We will evaluate the issue and work towards an appropriate solution.
Lost Packages
Once an order has been handed over to the shipping carrier, delivery responsibility partially falls with the carrier.
If your package appears lost or delayed, please contact us and we will assist where possible.